Privacy Policy

Effective Date: January 1, 2025

ThreadSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS notification service.

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information (name, phone number, email address)
• Support ticket information and communications
• SMS opt-in preferences and consent records
• Device information and SMS delivery data

2. How We Use Your Information

We use the information we collect to:

• Send SMS notifications about your support tickets
• Provide customer support services
• Maintain records of your consent and preferences
• Comply with legal obligations
• Improve our services

3. SMS Communications

When you opt-in to receive SMS notifications:

• You will receive messages about your support tickets and service updates
• Message frequency varies based on your support activity
• Message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• For help, reply HELP to any message

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only:

• With service providers who assist in SMS delivery (e.g., Telnyx)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, privacy, safety, or property
• With your consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. SMS consent records are maintained as required by law.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of SMS communications
• Withdraw consent at any time

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

10. Contact Us