Terms of Service

Effective Date: December 1, 2024 | Last Updated: December 7, 2025

1. Definitions

• "ThreadSync," "we," "us," or "our" refers to ThreadSync, a division of Cichocki Enterprises LLC.
• "Services" means all ThreadSync products, platforms, APIs, and related services.
• "Customer," "you," or "your" refers to the individual or entity accessing or using our Services.
• "Customer Data" means any data, content, or information submitted by you to the Services.
• "Subscription" means the paid plan granting you access to specified Service features.

2. Account Registration and Eligibility

2.1 Account Requirements

To use certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

2.2 Eligibility

You must be at least 18 years old and capable of entering into a binding legal agreement. If using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Subscription Plans and Payment

3.1 Subscription Tiers

ThreadSync offers various subscription plans with different feature sets and usage limits. Current plans include Starter, Professional, and Enterprise tiers. Plan details and pricing are available on our website.

3.2 Payment Terms

• Subscriptions are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or as specified in your subscription agreement
• We may change pricing with 30 days' notice to existing customers
• Failure to pay may result in suspension or termination of your account

3.3 Free Trials and Credits

Free trials may be offered at our discretion. At the end of a trial period, your account will convert to a paid subscription unless cancelled.

4. Service Level Agreement (SLA)

4.1 Uptime Commitment

Plan	Uptime Target	Support Response
Starter	99.5%	48 business hours
Professional	99.9%	24 business hours
Enterprise	99.95%	4 hours (24/7)

4.2 Service Credits

If we fail to meet our uptime commitment, eligible customers may request service credits as follows:

• 99.0% - 99.9% uptime: 10% credit
• 95.0% - 99.0% uptime: 25% credit
• Below 95.0% uptime: 50% credit

Credits must be requested within 30 days of the incident and are applied to future billing periods.

5. Acceptable Use

5.1 Permitted Uses

You may use our Services for lawful business purposes in accordance with these Terms and applicable law.

5.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Services
• Reverse engineer, decompile, or disassemble the Services
• Use the Services to send spam or unsolicited communications
• Resell or redistribute the Services without authorization
• Use automated means to access the Services beyond authorized API usage

6. Customer Data and Privacy

6.1 Data Ownership

You retain all rights to your Customer Data. We do not claim ownership of any data you submit to the Services.

6.2 Data License

You grant us a limited license to use Customer Data solely to provide the Services, including processing, storing, and transmitting data as necessary for platform functionality.

6.3 Data Protection

We implement security measures aligned with SOC 2 controls to protect Customer Data. For details on our data handling practices, please review our Privacy Policy.

6.4 Data Portability

Upon request, we will provide you with an export of your Customer Data in a standard format. Data export requests should be submitted through our support portal.

7. Intellectual Property

7.1 ThreadSync IP

All rights, title, and interest in the Services, including software, documentation, trademarks, and proprietary technology, remain with ThreadSync. These Terms do not grant you any rights to our intellectual property except the limited license to use the Services.

7.2 Feedback

If you provide suggestions, ideas, or feedback about our Services, we may use this information without obligation to you.

8. Third-Party Services and Integrations

8.1 Integration Partners

The Services may integrate with third-party applications and services. Your use of third-party services is subject to their respective terms and privacy policies.

8.2 Strategic Partners

ThreadSync partners with Strategic AI Advisory (operated by Cichocki Enterprises LLC) for advanced AI consulting services. Partner services are subject to separate terms.

9. Disclaimers and Limitations

9.1 Warranty Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THREADSYNC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless ThreadSync, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of third parties
• Your Customer Data

11. Term and Termination

11.1 Term

These Terms remain in effect until terminated by either party.

11.2 Termination by You

You may terminate your account at any time through your account settings or by contacting support. Termination does not entitle you to a refund of prepaid fees.

11.3 Termination by Us

We may suspend or terminate your account if you:

• Breach these Terms
• Fail to pay applicable fees
• Use the Services in a manner that could harm us or other users

11.4 Effect of Termination

Upon termination, your access to the Services will cease. We will retain your Customer Data for 30 days, during which you may request an export. After 30 days, data will be deleted.

12. General Provisions

12.1 Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in New York, NY, except that either party may seek injunctive relief in court for intellectual property violations.

12.3 Modifications

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use after changes constitutes acceptance.

12.4 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

12.5 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

12.6 Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreement, constitute the entire agreement between you and ThreadSync.