ThreadSync Support
Get help with LLM Gateway, Magic Runtime, Wallace monitoring, and the full ThreadSync platform. Our team supports every layer of governed AI access and governed execution.
LLM Gateway Support
Help with API authentication, rate limits, provider routing, browser-safe sessions, model selection, and usage tracking. Troubleshoot token errors, latency issues, and policy enforcement.
LLM Gateway DocsMagic Runtime Support
Assistance with controller contracts, sandbox configuration, deployment issues, execution policies, and runtime errors. Get help building and debugging governed automation workflows.
Magic Runtime DocsPlatform Support
Guidance on core integrations, Wallace monitoring setup, architecture decisions, and deployment topology. Get expert help connecting LLM Gateway and Magic Runtime into your existing infrastructure.
Platform OverviewTrust & Security
Request a security review, discuss compliance requirements, review our Trust Center documentation, or coordinate responsible disclosure. SOC 2 aligned controls across the full platform.
Visit Trust CenterPriority Support Channels
Our support team covers every product in the ThreadSync platform. Whether you are debugging an LLM Gateway API call, troubleshooting a Magic Runtime sandbox, or configuring Wallace alerts, we will route your request to the right specialist.
- LLM Gateway: API issues, rate limits, provider routing, browser-safe session configuration
- Magic Runtime: controller contracts, sandbox isolation, deployment lifecycle
- Wallace: monitoring setup, alert rules, audit trail configuration
- Architecture: topology reviews, multi-product integration, scaling guidance
Developer Resources
Access API documentation, quick-start guides, and architecture references for every ThreadSync product.
More Ways to Get Help
Explore our API documentation, review the Trust Center, or reach out directly. Our team responds to priority requests within 2 hours.