Support Center

We're here to help with your SMS notification needs

How Can We Help You?

ThreadSync is committed to providing excellent support for our SMS notification service. Find answers to common questions or contact us directly.

📱 SMS Help

Text HELP to any of our messages for instant assistance

📧 Email Support

Reach us at
support@threadsync.io

🚀 Quick Actions

Manage your preferences or opt-out instantly

SMS Commands

STOP Opt-out of all SMS notifications
HELP Get help and support information
START Resume SMS notifications after opting out

Frequently Asked Questions

How do I opt-in to receive SMS notifications?

You can opt-in by using our widget on the homepage, visiting our quick subscribe page, or when creating a support ticket.

How do I stop receiving messages?

Simply reply STOP to any SMS message you receive from us. You'll receive a confirmation that you've been unsubscribed.

What kind of messages will I receive?

You'll receive notifications about your support tickets, including confirmations, status updates, and resolution notices. We only send service-related messages, not marketing.

Are there any costs for receiving SMS?

Message and data rates may apply based on your mobile carrier plan. ThreadSync does not charge for the service itself.

How do I update my phone number?

Visit your SMS preferences page or contact our support team.

Is my information secure?

Yes! We take data security seriously. Read our privacy policy to learn how we protect your information.

Still Need Help?

ThreadSync Support Team

Email: support@threadsync.io

Website: www.threadsync.io

SMS Commands: Text HELP to any message

Privacy: Privacy Policy

Terms: Terms & Conditions