All Solutions
Solutions for Support
Resolve faster with unified context
ThreadSync brings together tickets, customer data, and communication history so support teams can prioritize, route, and resolve with full context.
Outcomes
- Faster resolution — Full customer context without switching tools
- Smarter routing — Auto-prioritize and route based on urgency, customer tier, and topic
- Proactive support — Detect issues before customers report them
Typical Systems
Zendesk / FreshdeskSalesforce Service CloudEmailSMS / TwilioCRMInternal APIs
Example Workflows
Smart Ticket Routing
Route tickets to the right agent based on skill, workload, and customer history.
Customer 360 View
Pull together account info, recent interactions, and open issues in one view.
Escalation Automation
Auto-escalate based on SLA breach risk, sentiment, or VIP status.
Governance & Control
Human-in-the-loop workflows for sensitive actions. Full audit trail for compliance requirements.
Let's map this to your stack
We'll identify the fastest path to value for your support team.